Refund policy

We value customer satisfaction and aim to provide high-quality handmade carpets.

Return/Exchange Eligibility: Only accepted if the product is damaged, defective, or incorrect upon delivery.
Time Frame: Requests must be made within 14 days after receiving the order.
Condition: Items must be *unused, unwashed, and in original packaging.
Custom Orders: Custom-made carpets are generally non-returnable and non-exchangeable , except in case of damage or manufacturing fault.

### Process

Once your request is approved, we will guide you through the return process. After inspection, a replacement or resolution will be provided.